Complaints

For any complaints, the customer can directly contact the Compliance office by sending an email to: serviziocompliance@finnat.it or to pec address banca.finnat@pec.finnat.it; or contact the number 06/69933616 or send a fax to 06/69933588 or, lastly, send a registered A/R to Banca Finnat Euramerica S.p.A. Piazza del Gesu, 49 - 00186 Rome.

COMPLAINTS REGARDING BANKING SERVICES AND TRANSACTIONS

ABF in simple words picture_as_pdf
Guide to using the ABF Portal picture_as_pdf
Banking and Financial Arbitrator's website (ABF)

COMPLAINTS REGARDING INVESTMENT SERVICES

Guide to Financial and Banking Arbitration (ACF) picture_as_pdf
Referee Website for Financial Disputes (ACF)

COMPLAINTS ACTIVITIES OF INSURANCE MEDIATION

Presentations guide IVASS complaints picture_as_pdf
IVASS website
Ministry of Justice website

It can also be activated for a conciliation procedure at accredited conciliation bodies, including the Financial Banking Conciliator - Association for the settlement of banking, financial and corporate - ADR, whatever the value of the dispute.

For further information visit www.conciliatorebancario.it

It retains the possibility of having recourse to the ordinary courts in the event that the reconciliation it were concluded without reaching an agreement.

STATEMENT ON THE ACTIVITIES OF THE MANAGEMENT OF COMPLAINTS

In 2020, the Bank received three complaints concerning respectively payment services, banking services and investment services.
Customer requests were rejected.

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